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RETURN POLICY:
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Product(s) may be returned within 30 days of shipment for a full refund less shipping
and handling charges and a 15% restocking fee (restocking fee may vary based on
special order requests and on product bundles).
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No refunds will be made for software, items that are downloadable or opened items
that are received by NEC more than 30 days after delivery. Downloadable products
or account keys purchased to activate or unlock downloaded software are non-refundable.
Projector lamps are non-refundable.
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REFUNDS:
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You can expect a refund in the same form of payment originally used for purchase.
Shipping and handling charges will not be refunded for any returned product. Shipping
and handling charges will not be refunded for (1) undeliverable packages (including
those for which the shipper cannot locate the customer, resulting in the order being
returned to sender or abandoned) or (2) deliveries that are refused (including instances
in which the customer is unwilling to pay any applicable taxes or duties, which
results in the order being returned to sender or abandoned). All undeliverable or
refused orders will be treated as a return with the same policy applied as returned
items.
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Return Procedure/ Shipping Instructions:
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To obtain a Return Merchandise Authorization (RMA) number, call the NEC Web Store
at (800) 449-0967 or email Andre Garcia at agarcia@sharpnec-displays.com.
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Returns must be shipped with freight prepaid. Collect shipments will be considered
an unauthorized return and will be sent back at the customer’s expense. Customer
is responsible for shipping charges and risk of loss on all return shipments. We
highly recommend using a reputable shipping carrier capable of providing proof of
delivery, as well as properly packing and fully insuring your return shipment. Reference
your RMA number on the shipping label to ensure a timely and accurate credit back
to your account. Return shipping address will vary based on customer location and
product being returned. Return shipping address will be provided once RMA has been
approved.
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Other Terms and Conditions:
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RMA request must be made within 30 days of delivery. RMAs are only valid for 30
days, and returns must be received by the approved NEC return location within 30
days of the issue of the RMA number. Product received after 30 days of the issue
of the RMA will be returned back to the customer at the customer’s expense.
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All product returned must be in tact and in the original packaging with all peripherals
and accessories.
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Amount to be credited back will be equal to the original sales order invoice dollar
amount (minus any applicable fees).
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RMAs will not be issued by NEC for product purchased from another website. Please
contact the original place of purchase for their return policy.
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If product is found to have been damaged by your carrier, you will be contacted
by NEC to make arrangements with your carrier to pick up the product and to file
your claim.
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An RMA number must be obtained before you return a product for any reason. Product
received without a valid RMA number may be returned to you at your expense. NEC
will not be liable for any loss or damage to unauthorized returns.
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If there is a dispute, please contact the NEC Web Store (as listed above) immediately.
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If you receive an item you did not order, it may be returned to NEC at no charge.
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A call tag will be issued by NEC to pick up any mis-shipped product due to NEC’s
error.
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What are “Refurbished” products?
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Our refurbished products are manufacturer-certified products that have been returned
to Sharp and reconditioned to meet NEC’s high quality standards.
These displays undergo a stringent reconditioning and testing process.
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Examples of why items may be returned include:
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The box or product was damaged in shipment, which is then returned to NEC and the
unit is fully tested, repaired and repackaged.
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The item was returned because of a defect. The defective part is replaced by NEC,
fully tested and packaged in generic packaging.
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The item was returned because of a minor cosmetic blemish(es) that does not impact
the unit’s functionality. In some cases, the casing may be corrected or replaced
with new cosmetics.
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The box was previously opened and the unit was used and returned to NEC. The unit
is fully tested and repackaged.
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All displays are returned to like-new condition and come with power cables and VGA
cables. All user manuals are available on our website.
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What makes a refurbished display such an excellent purchase?
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Refurbished products are cleaned, quality checked, tested and repackaged by our
authorized refurbishing center.
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Our refurbished items are high quality. In fact, our refurbished goods have a very
low return rate because they are rigorously inspected and tested for proper working
condition and quality. All items are returned to like-new condition.
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The price you pay for a factory-reconditioned item is much lower than retail.
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What is included in the box?
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The display, a power cable, a video cable (D-SUB), an audio cable (if speakers are
included) and a remote (if standard). Additional cabling, batteries, etc. may or
may not be in the box. A user manual may be located online if not included in the
box.
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What is the return policy?
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NEC does not accept any returns on refurbished product. If a product is under refurbished
warranty, NEC will repair or replace the product with a comparable product. Please
contact Customer Service for more information.
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What is the warranty policy?
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Refurbished products are warranted for 90 days if new stock has a warranty of one
year or less. For products two years or longer, refurbished product’s warranty is
one year. If a product is under refurbished warranty, NEC will repair or replace
the product in the event of functional failure.
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Can I buy an extended warranty for refurbished products?
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No.
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Who covers shipping costs?
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If you are already set up as an NEC customer, standard shipping / freight terms
apply. If you are not set up, you are responsible for all shipping costs.
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How do I pay for product?
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If you are already a current customer and set up within our system, your order will
be processed like any new stock order. If not, a credit card will need to be provided.
Please note that a credit card requires additional processing.
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The quantity I received is less that what I ordered
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Refurbished products are very liquid for us and quantities change daily. Example:
If your bid of 20 units is accepted, the quantity available may have dropped to
18 by the time the order is entered. We will notifiy you to change your PO quantity
at that time.
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